Privacy Policy

1. INTRODUCTION
At iComply Consulting Group, we are committed to protecting the privacy of our clients, website visitors, and all individuals who interact with our services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) applicable in New South Wales (NSW), Australia.

By engaging with our services, you agree to the terms outlined in this Privacy Policy.

2. WHAT INFORMATION WE COLLECT
We may collect the following types of personal information:

• Identity Information (e.g., name, date of birth, occupation, employer details)
• Contact Information (e.g., address, phone number, email)
• Business Information (e.g., company details, ABN, service history)
• Financial Information (e.g., payment details, invoices, bank details, transaction records)
• Technical Information (e.g., IP address, browser type, website activity)
• Any other relevant information necessary to provide our services

We do not collect sensitive personal information (e.g., health records, racial or ethnic background) unless required and with explicit consent.

3. HOW WE COLLECT YOUR INFORMATION
We collect personal information through various means, including but not limited to:

• Direct interactions (e.g., phone calls, emails, website forms, in-person meetings)
• Transactions and business engagements
• Publicly available sources
• Third-party service providers, where relevant and permitted by law

4. WHY WE COLLECT YOUR INFORMATION
We collect, store, and use personal information for the following purposes:

• To provide consulting, inspection, and compliance services
• To communicate with clients and respond to inquiries
• To process payments and manage accounts
• To comply with legal and regulatory obligations
• To improve our services, website, and customer experience
• To prevent fraud and ensure security

We will not use your personal information for direct marketing without your explicit consent.

5. DISCLOSURE OF PERSONAL INFORMATION
We may disclose your information to third parties in the following circumstances:

• Legal Compliance: Where required by law, court orders, or government authorities.
• Service Providers: Contractors, IT providers, financial institutions, or other third parties assisting us in delivering our services.
• Business Transactions: If our business undergoes a merger, acquisition, or restructuring.
• Consent-Based Disclosures: Where you have provided explicit consent.

We do not sell or trade personal information to third parties.

6. DATA SECURITY AND STORAGE
We implement strict security measures to protect your personal information, including:

• Secure data storage systems (physical and electronic)
• Restricted access to authorized personnel only
• Firewalls, encryption, and secure servers
• Regular data security reviews and updates

While we take reasonable steps to protect your data, no system is entirely secure, and we cannot guarantee absolute protection against unauthorised access or breaches.

7. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
You have the right to:

• Request access to the personal information we hold about you
• Request corrections if any information is inaccurate, outdated, or incomplete
• Withdraw consent to data collection (subject to legal obligations)

To exercise these rights, please contact us using the details below.

8. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as necessary to:

• Fulfil our legal and business obligations
• Resolve disputes
• Maintain business records in compliance with regulations

When personal information is no longer required, we securely delete or de-identify it.

9. THIRD-PARTY LINKS AND SERVICES
Our website or services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

10. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to enhance website functionality and user experience. You may modify your browser settings to disable cookies; however, this may affect website functionality.

11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated Effective Date. Continued use of our services constitutes acceptance of the revised policy.

12. CONTACT US
For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

iComply Consulting Group
[Insert Business Address]
Email: [Insert Email]
Phone: [Insert Phone Number]
Website: [Insert Website URL]

13. COMPLAINTS AND DISPUTE RESOLUTION
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in writing. We will investigate the matter and respond within a reasonable timeframe. If unsatisfied, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

14. GOVERNING LAW
This Privacy Policy is governed by the laws of New South Wales, Australia.

ACKNOWLEDGEMENT
By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.